FREE SHIPPING+RETURNS FOR PURCHASES OVER $50 IN THE US

FAQ

HOLIDAY SHIPPING

For guaranteed delivery by Christmas orders must be in by:
  • Dec 19th at 11 am for regular shipping
  • Dec 22nd at 11am for expedited shipping 

Do you have an actual store?
Yes! We have one store location in Seattle, WA in the iconic Fremont neighborhood. 611 N 35th St. Seattle WA

Is everything online in your physical store?
Yes, and more! We put as much product online as we can but since we receive shipments on a weekly basis it's hard to keep up! We always encourage a store visit or follow up on Instagram for more product updates and details. 

What is your shipping policy?
We gladly accept returns of unworn, unwashed,  or undamaged full price merchandise with original tags attached for a full refund within 7 days of when you receive your merchandise. Returns made within 14 days of when you receive your merchandise are eligible for exchange or store credit only. All discounted sales, sale items and undergarments are final sale. Online purchases are returnable or exchangeable in the store under the return policy guidelines. PIPE AND ROW offers free ground shipping and returns within the US. Return labels will be emailed for return or exchange upon request at shop@pipeandrow.com. Any shipping costs paid for express shipping, or international shipping are non-refundable. Special orders, jewelry, undergarments and sale items are final sale. 

Do you ship internationally?
The world is our oyster! We do ship internationally via USPS International. Customers are able to see global shipping options upon checkout where prices vary depending on region/country. The customer is responsible for paying any fees in customs and we unfortunately do not refund international shipping charges if an item is returned. For additional questions, feel free to email us at shop@pipeandrow.com and we can provide a more detailed estimate. 
 
What is your online return policy? 
PIPE AND ROW offers free shipping on returns anywhere in the continental US over $50. If you would like to return an item simply email shop@pipeandrow.com to request a pre paid shipping label within 7 days of receiving your item and pop in it in the mail within 48 hours. Our 7 day return policy starts the day you receive the item to your delivery address (not upon order date) tracked by the shipping tracking number. Once we receive the items in store we will issue an online refund after confirming the merchandise is in its original condition with tags attached. Online purchases are returnable or exchangeable in the store under the return policy guidelines. All discounted sales, sale items, special orders, and undergarments are final sale. 

Can I add an item, change, or cancel my order? 
Our team is so fast it's hard to catch packages before they are out the door, but we are always happy to try! Email us at shop@pipeandrow.com with any cancelation or modification requests. If your item has already been sent out, the fastest way to exchange the item is to simply purchase the correct item you want and request a return label to send back the previous purchase once you receive it. We will refund the first purchase once it is back in store in its original condition and under the return policy guidelines. 

Do you gift wrap?
We do! All we need from you is to click “This is a gift” in the order form, or in your order notes comment “this is a gift” and we will happily cross out price tags, add a gift receipt and wrap up your gift for you. 

What is a pre order?
We offer preorders to give our customers the opportunity to reserve an item before it arrives to our store. Placing a preorder ensures that you will get the style you want before it sells out! When purchasing an item on preorder you will be charged in full at the time you place the order. The preorder delivery date is the date we expect the item in our store. Upon the merchandise's arrival to our store we ship the it to you. This date is an estimated date. We are unable to guarantee delivery dates for preorder items due to unforeseen delays by the manufacturers. Please know that we cannot control the dates that are given to us by the manufacturers. Preorder items are sold on a first come, first serve basis. If for some reason we cannot fill your order we will issue a full refund.

Can I special order a sold out item? 
Have to have it?  Email us at shop@pipeandrow.com with the 1) designer name, 2) style name, and 3) color/size information.  Our team will let you know if we are expecting a reorder of the style or if we are able to special order it. 

Undeliverable,  Refused / returned international shipments
If you decide to refuse any shipments from PIPE AND ROW, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to PIPE AND ROW.  This amount will be subtracted from your merchandise credit, or refund.

What is your in-store return policy?
Not the perfect look? No problemo. We gladly accept returns of unworn, unwashed or undamaged merchandise with original tags attached for a full refund within 7 days of original purchase. Returns made within 14 days are eligible for exchange or store credit only. All discounted sales, sale items and undergarments are final sale
 

What is your in- store Exchange policy?
We understand that not every clothing items works out as we want it to. For that, we offer exchanges or store credit for unworn, unwashed or undamaged, full priced items with original tags within 14 days of date of purchase.  Items must be exchanged with merchandises of equal or greater value. Customers can also opt for store credit for the returned item which does not expire. 
What if I am unsure about or have questions about products before purchasing?
Thats what we’re here for! If you can’t find the information you need in the description details of an item please feel free to email or call to talk with a sales associate about specific items. We are happy to help and try to answer any questions to the best of our ability. (206) 632-0720 or shop@pipeandrow.com

ANY OTHER QUESTIONS PLEASE DO NOT HESITATE TO CONTACT US BY PHONE, EMAIL OR OF COURSE IRL IN OUR SHOP

T: (206) 632-0720

E: SHOP@PIPEANDROW.COM

611 N 35TH ST SEATTLE, WA 98103